Terms and Conditions

Welcome to BioAfya Supplements & Wellness ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website tz.bioafya.com (the "Site") and any purchases you make through the Site.

1. Acceptance of Terms

By accessing or using our Site, you agree to be bound by these Terms. If you disagree with any part, you may not access the Site or make purchases.

2. Health Disclaimer

Our products are dietary supplements, not medicines:

• Not intended to diagnose, treat, cure, or prevent any disease.
• Consult your healthcare provider before use, especially if pregnant, nursing, taking medication, or having a medical condition.
• Statements have not been evaluated by the Tanzania Medicines and Medical Devices Authority (TMDA) or equivalent authorities.
• Results may vary based on individual circumstances.

3. Account Registration

To make purchases, you may need to create an account:

• You must provide accurate and complete information.
• You are responsible for maintaining account security.
• We reserve the right to suspend or terminate accounts at our discretion.

4. Product Information

• We strive for accurate product descriptions but cannot guarantee complete accuracy.
• Colors may vary based on your device display settings.
• Packaging may change periodically.

5. Orders and Pricing

• All prices are displayed in Tanzanian Shillings (TZS) as designated at checkout.
• We reserve the right to correct pricing errors.
• Your order constitutes an offer to purchase which we may accept or reject.
• Order confirmation does not constitute acceptance.

6. Payment

• We accept Vodacom M-Pesa, Tigo Pesa, and other payment methods displayed at checkout.
• You represent that you have legal rights to use your selected payment method.
• Payment processing is handled by secure third-party providers.

7. Shipping and Delivery

• Delivery times are estimates only.
• Risk of loss passes to you upon delivery.
• You are responsible for providing accurate shipping information.

8. Returns and Refunds

• Unopened products may be returned within 7 days of delivery.
• You are responsible for return shipping costs.
• Refunds will be processed within 5–10 business days after inspection.
• Defective or damaged products will be replaced or refunded at our expense.

9. Intellectual Property

• All content on this Site is our property or licensed to us.
• You may not reproduce, distribute, or create derivative works without permission.
• "BioAfya" and our logo are registered trademarks.

10. User Conduct

You agree not to:

• Use the Site for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Interfere with the Site's operation.
• Submit false or misleading information.

11. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability for any claim related to these Terms shall not exceed the amount you paid for the product.
• Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms or misuse of the Site.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tanzania. Any disputes shall be resolved in the courts of Dar es Salaam.

14. Changes to Terms

We may modify these Terms at any time. Continued use of the Site after changes constitutes acceptance.

15. Contact Information

For questions about these Terms, contact us at: